wk 3 asses

1)
Where should NHD agents direct customers to download the security suite provided by Road Runner?
a)
rr.com
b)
help.rr.com
c)
ca.com

d)
all of the above
2)
In CAISS, the customer can run the Anti-Virus scan and Anti-Spyware scan at the same time.

a)
True
b)
False
3)
In CAISS, the Firewall icon looks like:
a)
a bunch of keys
b)
a shield

c)
flames
d)
a hat and glasses
4)
Parental Controls is included in CAISS and can be configured from within the CA Security Center.
a)
True

b)
False
5)
If a customer needs to reinstall or re-register CAISS, you can send the download link for CAISS and their license key by re-sending the activation email through:
a)
Remedy

b)
CA Admin Tool
c)
UDI
d)
help.rr.com or rr.com
6)
Customers can set up CAISS on up to __ computers free of charge.
a)
1
b)
2

c)
3
d)
4
e)
unlimited
7)
The following products are included in CAISS, EXCEPT:

a)
Parental Controls
b)
Anti-Virus
c)
Anti-Spam
d)
Firewall
e)
Anti-Spyware
8)
CAISS Anti-Spam will work on the following, EXCEPT:
a)
Outlook Express

b)
Mac Mail
c)
Windows Mail
d)
Microsoft Outlook
9)
The Cache Cleaner is a feature of the CAISS that can be found on:
a)
Anti-Spam

b)
Firewall
c)
Anti-Spyware
d)
None of the Above
10)
If a customer needs his/her license key, you should do the following: Login to CA Admin Tool Click on "Manage Customers" Enter the e-mail address the customer used during registration Click on the email address in the results screen Under the Welcome Email column, click Send to send the email

a)
True
b)
False
11)
In order for CAISS to update successfully, in the Update options, the option "My proxy server requires authentication" should be checked/enabled.
a)
True

b)
False
12)
In CAISS Anti-Spyware, items in the Quarantine list can be removed by selecting the item to be removed, then click the Delete button.

a)
True
b)
False
13)
The expiration date of the CAISS can always be found at the top right of most CAISS windows and Security Overview (CA Security Center, Firewall, Anti-Virus, etc.).

a)
True
b)
False
14)
To start the CAISS Anti-Virus scan, go to Security Center, click the "double-down" arrow, then click on "Scan my computer for viruses" in the menu that appears.

a)
True
b)
False
15)
The CAISS Anti-Spam can be enabled or disabled for an email client by clicking the "double-down" arrow in CA Security Center and clicking on "Enable or Disable CA Anti-Spam" in the menu that appears.

a)
True
b)
False
16)
There is no need for a customer to go through the activation process at activation.rr.com before he/she can access the internet for the first time.
a)
True

b)
False
17)
NHD can assist customers with the following, EXCEPT:
a)
downloading and updating browser plug-ins like Flash and Media Player.
b)
Installing and uninstalling RR products like PhotoShow Deluxe and RR Medic.

c)
Installing and uninstalling drivers for PC peripherals like printers, scanners, and cameras.
d)
Using web-based products such as RR Radio and Nascar Trakpass.
18)
RR Medic can do the followingfor the customer, EXCEPT:
a)
Protect their Internet set up
b)
Access RR online support
c)
Release and renew their IP Address
d)
Makes backups of browser and email client settings, with the ability to restore/repair those settings.

e)
Track websites the customer has gone to and activities the customer did on those websites.
19)
RR Medic allows customers to search for Automated Solutions (one-click fixes) and Articles to help them resolve issues.

a)
True
b)
False
20)
The following can cause problems launching RR Radio, EXCEPT:
a)
Missing or outdated plug-ins

b)
None of the choices
c)
Firewalls
d)
Pop-up blockers
21)
The following are features and offers of Nascar Trakpass, EXCEPT:
a)
In-car audio
b)
Live Radio Broadcast
c)
Live Leaderboard
d)
PitCommand (through GPS)

e)
In-car video
f)
RaceView
22)
When a master email password has been reset, a customer can use it right away with Dial Access without having to wait for an amount of time for the reset to take effect.
a)
True

b)
False
23)
Billing-purchase issues with any of the Premium Services should be referred to Synacor.

a)
True
b)
False
24)
If customers encounter login issues when using the Safe Storage backup client on their PC, you should have them login to the Safe Storage website to determine whether it's a username or password issue.

a)
True
b)
False
25)
Customers will get an error message "This area is restricted to Road Runner Customers only." when they try to access their Personal Homepage (PHP) using a Road Runner connection.
a)
True

b)
False
26)
Dial Access CANNOT be downloaded to any computer using just any Internet connection; the PC must be on a Road Runner connection.
a)
True

b)
False
27)
The following may be the reasons why customers will get an error 691 when using Dial Access, EXCEPT:
a)
using the incorrect master email
b)
using the incorrect master password

c)
not using the full email address (including the domain)
d)
dialing a non-existent access number
28)
Customers may need to wait 15 minutes after signing up for PHP before they can access their site.
a)
True

b)
False
29)
A customer's Home Page Directory Name must be unique in order to set up his/her PHP.

a)
True
b)
False
30)
The following are supported FTP clients (uploading to PHP) for Windows, EXCEPT:
a)
WS_FTP
b)
Fetch
c)
MS Frontpage 2000

d)
none of the above - all are supported for Windows