quiz 1 day 1

Match the areas to the respective Tiers
Correct answers Your responses Sales, provisioning, appointment scheduling Tier 1 Tier 1 (correct) All Road Runner Products both questions and assistance in using the tools / programs Tier 2 (NHD) Tier 2 (NHD) (correct) Road Runner Home Networking Router Support Tier 3 Tier 3 (correct)
Points earned: 1 out of 1 Match the areas to the respective Tiers
Correct answers Your responses Ongoing Slow Speeds Tier 3 Tier 3 (correct) Billing problems/inquiries Tier1 Tier1 (correct) Master and Sub-account Password Resets Tier 2 (NHD) Tier 2 (NHD) (correct)
Points earned: 1 out of 1 Match the areas to the respective Tiers
Correct answers Your responses Cable Modem Connectivity, Local Outages Tier 1 Tier 1 (correct) Ongoing Intermittent Road Runner Service Tier 3 Tier 2 (NHD) (incorrect) Level 2 Technical Support Troubleshooting Tier 2 (NHD) Tier 3 (incorrect)
Points earned: 0 out of 1 Road Runner Website
The following answers are acceptable:• rr.com • www.rr.com • http://www.rr.com • help.rr.com • http://rr.com • http://help.rr.com
Your response:rr.com
Feedback: Focus on branding help.rr.com or rr.com
Points earned: 1 out of 1 Give 1 of the 7 major companies under Time Warner Inc.
The following answers are acceptable:• HBO • Home Box Office • Time • Time Warner Cable • TWC • Time Inc • AOL • America Online • Warner Bros • WB • Warner Brothers • Turner • TBS • Turner Broadcasting System
Your response:HBO